This web-based system is designed to record and manage customer support
activities performed by Trinergymedia engineers.
The platform serves as a centralized repository for documenting support
cases, including the type of service provided, customer details, and work
performed. Each engineer is required to submit a case record after
completing a customer support task, ensuring accurate tracking and
historical reference.
By maintaining structured support records, the system enables better
visibility into support activities, service trends, and customer
engagement across all projects and clients.